TERMS & CONDITIONS

At Occasion Box, we want to make your shopping experience as smooth as possible. Here are some answers to our most frequently asked questions.

DESPATCH, SHIPPING & DELIVERY
We offer fast and reliable shipping for your convenience. We aim to despatch all orders no later than the day after you place your order, Monday to Friday.

All orders are despatched using either the Royal Mail 48 hour service or larger items are shipped using EVRI. Delivery times may vary depending on your location and shipping method selected and delays may occur during peak periods.

TRACKING YOUR ORDER
We provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped

EASY RETURNS
If you are not satisfied with your purchase, we offer easy returns for most items provided you return them to us within 14 days.

We would be grateful if you would email us at info@occasionbox.co.uk to let us know your returning an item including your order reference number and details of items you are returning. We will then email you a postage paid return label and the item must returned in the condition it was despatched. Once we receive your return and it has been checked we will send you a refund less the original postage once the checks have been been completed.

MONEY BACK GUARANTEE
We stand behind the quality of our products and offer a 100% money-back guarantee for all purchases.100% provided you return the item within 14 days.

SECURE ORDERING
We take your security seriously and use the latest technology to ensure your personal information is safe. Our checkout process is simple and secure.

PRIVACY POLICY
We value your privacy and are committed to protecting your personal information. Please refer to our privacy policy for more information.